FAQs

Vitalize Pharma products are supplied strictly for research and laboratory use only. They are not intended for human consumption, medical use, diagnostic use, therapeutic use, or veterinary use.

No. All products are designated strictly for research and laboratory use only and are not intended for human or veterinary use.

Product documentation, including Certificates of Analysis where applicable, may be provided for applicable products or batches. Please contact us if you require documentation related to a specific product.

Select the products you wish to purchase, add them to your cart, and proceed through checkout. Available payment instructions and order information will be provided during the checkout process.

Available payment methods and instructions will be displayed or provided during the checkout process. Payment must be confirmed before an order proceeds to fulfillment.

If e-transfer is selected, payment instructions will be provided during checkout. Orders will remain pending until payment has been received and confirmed. Once payment is confirmed, the order will proceed for processing and fulfillment.

Orders placed before 1:00 PM PST are eligible for same-day express shipping, subject to payment confirmation, product availability, and applicable fulfillment conditions. Orders placed after the cutoff time will be processed on the next available shipping day.

Free shipping is available on orders of $300 or more. Shipping charges may apply to orders below this amount.

Where applicable, tracking information will be provided once an order has been shipped.

Due to the nature of our products, all sales are generally considered final and are not eligible for refund. In the event that a product is received damaged or defective, please contact us promptly and provide the requested documentation so the matter can be reviewed in accordance with our Refund Policy.

Please contact us promptly if your order arrives damaged and provide clear photographs and any requested supporting information. Each case will be reviewed in accordance with our Refund Policy.

Storage and handling information should be reviewed on the applicable product page. Customers should follow the product-specific storage information provided by Vitalize Pharma.

If you have a question that is not addressed in our FAQs, please contact Vitalize Pharma and our team will be happy to assist with product, order, or general purchasing inquiries.