Refund & Return Policy

1. All Sales Are Final

All purchases made through Vitalize Pharma are final sale. We do not accept returns or provide refunds for change of mind, incorrect product selection, or any other reason unrelated to a product being received damaged or defective.

Due to the research-use-only nature of our products, products cannot be returned once they have been shipped or delivered.

2. Damaged or Defective Products

If a product arrives damaged, broken, or defective, please contact Vitalize Pharma promptly after receiving your order.

To allow us to properly review the issue, you may be required to provide photographs of the product, packaging, shipping materials, and any visible damage or defect, along with your order information.

3. Incorrect or Incomplete Orders

If you believe you have received an incorrect product or that an item is missing from your order, please contact Vitalize Pharma promptly with your order number and relevant details.

The order will be reviewed and the appropriate next steps will be determined based on the circumstances.

4. Claim Review

All claims relating to damaged, defective, incorrect, or incomplete orders are reviewed individually.

Vitalize Pharma may request additional information or documentation when reasonably necessary to evaluate a claim.

Submitting a claim or supporting documentation does not automatically guarantee a refund or other resolution.

5. Product Condition and Handling

Due to the research-use-only nature of our products, Vitalize Pharma cannot independently verify the conditions under which a product is transported, stored, or handled after it leaves our facility.

For this reason, general returns are not accepted.

6. Refund Processing

If Vitalize Pharma determines that a damaged or defective product qualifies for a refund, the refund will be processed using the applicable payment method and in accordance with the processing requirements of the applicable payment provider.

Processing times may vary depending on the payment method and financial institution.

7. Contact Us

If you believe your order has arrived damaged, defective, incorrect, or incomplete, please contact Vitalize Pharma with your order number and the relevant details of your request.

Our team will review the information provided and communicate the appropriate next steps.